Dian Xiao Er Pickup

ACCEPTANCE AND CONFIRMATION OF ORDER

The client may place an order on the website. The process for placing an order is as follows:

• Choose your products and add them to cart

• Validate the contents of the cart

• Provide information regarding the client personal details

• Indicate pick up dates and time

• Indicate remarks as well as preferred payment method

• Accept the GTC

• Confirm the order

• Validate payment

The client is able to see the different stages of the order details and the total price and may correct any errors before confirming his/her order, thereby expressing his/her acceptance. Payment for the price of the products makes the order final and no amendment of the order may be entertained by or taken into consideration by the vendor thereafter. Conclusion of the contract is only effective after confirmation of the order by the vendor. The vendor confirms the order by sending an email to the email address provided by the client. The vendor reserves the right to cancel or refuse to accept any order from a client with whom there is a dispute concerning payment of a previous order or who, in the vendor’s opinion, presents any form of risk. Any information given by the client remains his/her sole responsibility and any anomalies generated by him/her may not be borne by the vendor nor shall the vendor be liable for any loss or damage occasioned thereby, in the event that it becomes impossible to carry out the order and achieve a successful outcome.

PAYMENT (SECURE TRANSACTIONS)

Online payment is made exclusively by payment gateway paypal. The client accepts that his/her account is debited for the total amount due at the time of the order. Bank cards accepted for online payment are those used by cardholders within the European Union zone, such as Carte bleue, Visa, Vpay, Electron, MasterCard, Maestro and American Express. Depending on the type of card, the client enters his/her card number, its expiry date and security code (composed of the three figures shown on the back of the bank card), then validates this data, or has the possibility of returning to the previous page. Payments made online by bank cards shall be carried out by way of the secured payment system of LCL bank. The request for payment is made in real time via the secured payment system of LCL bank - the bank ensures that it is a valid bank card (if no error is registered on entering the code and the card has not been stopped) and confirms registration of payment by delivering a transaction number or advises that the transaction has been refused (as the case may be).After payment has been validated by the banking organisation, the order is accepted by the vendor who confirms acceptance of the order to the client by email. The client undertakes to personally use the bank card of which he/she is the registered holder. In the event of fraudulent use, the vendor cannot be held liable. In the absence of payment by the bank, or a refusal by the banking centres to make payment, the order shall be automatically cancelled and the client informed by email. The products remain the property of the vendor until it receives full payment of the price.

On 21 January 2023, only our CNY Eve Takeaway Bundles is available. We will reject all orders that include any Ala-carte dishes.

DELIVERY CHARGES

Other Fees:

Delivery to restricted zones 2 

Additional charge for delivery to restricted zones is at $16.05 (after GST)

Additional Stop / Return Trip Surcharge This refers to additional charge for changing of delivery location after reaching arranged delivery location 

● Bike: from $5.35 (after GST) to $10.70 (after GST) 

● Car: $10.70 (after GST) 

● Van: $16.05 (after GST) 

Non-lift Access Surcharge: $10.70 (after GST) per flight of stairs at pickup location and/or delivery location 

Additional Helper Surcharge: From $21.40 (after GST) to $32.10 (after GST) 

Holiday Surcharge 3 

Additional $3.21 (after GST) for delivery fulfilled on public holiday eves, public holidays and observed public holidays 

EXCHANGE POLICY: REFUNDS/CANCELLATIONS

No refunds, exchange, cancellations or amendments is applicable once payment is processed and completed online.

UNAVAILABILITY OF PRODUCTS

The vendor reserves the right to change the product range at any time and from time to time. Certain offers may have a restricted period of validity that will be indicated for each product or product range. The vendor undertakes to honour orders received on the website only within the limits of available stocks. In rare cases, a product that is shown as available on the website may become unavailable after definite registration of the order. In the event that one or several products ordered become(s) unavailable within the time period indicated, the vendor undertakes to inform the client of this fact as quickly as possible by email. The order shall be automatically cancelled and the client is reimbursed within 30 days at the latest following full settlement of the amount paid, except where the client expressly wishes to switch his/her order to a substitute product advised by the vendor. The client agrees and acknowledges that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by the client shall be conclusive, and the client waives all rights to claim any penalty or other costs from the vendor.

INTELLECTUAL PROPERTY

Any texts, remarks, structures, illustrations and images reproduced on the website are controlled and regulated by copyright as well as by intellectual property throughout the whole world. Any reproduction of the website, whether in whole or in part, is strictly prohibited without prior agreement.

PROHIBITION OF SALES OUTSIDE THE NETWORK

The products are intended to be sold exclusively through our distribution networks. It is therefore strictly prohibited to buy products for resale purposes outside of our networks, in particular, through websites. Over and above an infringement of our brands and the integrity of our products, such acts may involve the legal and criminal liability of their perpetrators, where appropriate.

APPLICABLE LAW AND DISPUTES

The Terms & Conditions, and any disputes arising from or under the Terms & Conditions, shall be governed by Singapore law. You agree to submit to the exclusive jurisdiction of the courts of Singapore regarding any such dispute. A person who is not a party to Terms & Conditions shall have no right under the Contract (Rights of Third Parties) Act to enforce any part of Terms & Conditions.

LIST OF RESTRICTED AREAS

We do not deliver to the following Restricted Zones:

Khusu Island St.John’s Island 

Pulau Ubin Pulau Tekong 

Rifle Range (FIRING COMPOUND) Seletar Aerospace 

West Camp Road Airport Cargo Road 

Alps Avenue Airline Road 

Pulau Damar Laut Turf Club Avenue 

Brani Terminal Avenue Pulau Sakeng 

Pulau Busing Pulau Sebarok 

Restricted Zone by Postal Code:

099958 Resort World at Sentosa 629353 Keppel Shipyard (Gul) 

098269 Universal Studio Singapore 629888 Keppel Shipyard 

109679 Resort World at Sentosa (OFFICE) 637559 Pasir Laba Camp 

109680 Defence Technology Tower A 637607 Tuas Power Station 

109681 Central Manpower Base (CMPB) 638357 Jurong Camp I

109682 Defence Technology Tower B 638361 Jurong Camp II 

117386 Defence Technology Tower B 638364 SAFTI Military Institute 

117536 1, Pulau Ular 638501 ST Marine 

117605 Power Grid 638709 15, Tuas Crescent 

117630 Stockport Road 638717 23, Tuas Crescent 

118326 Tanjong Berlayer Camp 667988 Bukit Gombak Camp 

129817 Clementi Camp 669638 Hillview Camp 

139302 Ayer Raja Camp 669642 Gombak Base HQ 

149051 Special Operation Command 669644 Gombak Base 

149373 Queenstown Remand Centre 669645 Ministry of Defence 

178880 Parliament House 669646 Bukit Panjang Camp 

248843 Tanglin Camp 688248 Kranji Camp III 

307987 IRAS 688253 Police Dog (K9) Unit 

67833 Mount Vernon Camp 688255 Mowbray Camp

397970 Guillemard Camp 688256 Kranji Camp II

417902 Kaki Bukit Prison School 688257 Kranji Camp

465556 Bedok Camp 688793 Stagmont Camp

478937 Singapore Prisons Quarters 689953 Keat Hong Camp II

478969 Bedok Reformative Training Centre 689954 Keat Hong Camp

498760 Changi Exhibition Centre (Airbase) 698956 Tengah Air Base

498761 Changi Exhibition Centre (Airbase) 708972 Murai Camp

498802 1 Changi North Way 708976 Lim Chu Kang Camp II

498819 Changi Naval Base 718919 Sungei Gedong Camp

498834 Tanah Merah Prison 729753 Mandai Camp

499611 8 Changi North Way 729754 Mandai Camp II

506969 Changi Prison Complex Cluster B 729756 Mandai Hill Camp

507087 Selarang Camp 738103 Woodland Check Point

507093 Changi Camp 738203 Woodland Check Point

507709 Changi Prison Complex Cluster A 738406 60 Woodlands Industrial Park D 

508487 Hendon Camp 738700 Woodland Check Point 

509863 Changi Airbase 757618 Sembawang Camp 

509927 Trent Engine Overhaul Complex 757621 Chong Pang Camp 

509928 SIA Engine Test Centre 757752 Sembawang Airbase

509932 Trent Engine Overhaul Complex 757753 Khatib Camp

528765 21 Tampines North Drive 2 757758 Dieppe Barracks

534257 Paya Lebar Airbase 758103 Senoko Power Station 

567754 Amoy Quee Camp 759907 Senoko Incineration Plant 

578775 601, Island Club Road 759945 Admiralty West Prison 

596302 Maju Camp 759956 Sembawang Shipyard 

596472 Police KINS Training Camp 759956 Sembawang Wharf 

609278 Shell 759957 Sembawang Prison 

609412 Vobak Building 769194 4 Lorong Chencharu 

609831 Caltex Jalan Buroh 1 Service Centre 778895 Nee Soon Camp 

619110 Jurong Port 778900 Nee Soon Camp (Leo North) 

619523 ST Kinetics 779914 Nee Soon Camp (SCDF) 

628054 29, Tanjong Kling 797792 Seletar Airport Passenger Terminal 

628398 Tuas Naval Base 797809 Seletar Airport

628439 Tanjung Gul Camp 819658 Changi International Airport Services 

629122 Jurong Shipyard 819659 SATS Inflight Catering Centre 1 

629351 50, Gul Road  

LIST OF DAYS WITH HOLIDAY SURCHARGE 

New Year's Day

Eve of Chinese New Year and Chinese New Year 

Eve of Valentine's Day and Valentine's Day 

Eve of Good Friday and Good Friday

Labour Day

Vesak Day

Hari Raya Puasa 

Eve of National Day and National Day

Hari Raya Haji

Deepavali 

Eve of Christmas Day and Christmas Day

Eve New Year's Eve and New Year’s Eve